Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at slider@slider.eu.

Please contact our Customer service at slider@slider.eu to get the return address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
1. Return address (Italian warehouse)
Stella L&S sas
Via Fornace Vecchia 66
17043 Carcare (SV)
Italy
Telephone：+39 345 234 7677

2. Number of Days for Returns and Exchanges
You have the right to return or exchange goods without reason within 14 calendar days of receiving them.

3. Order Cancellation and Processing Time
Number of days for order cancellation: You can cancel your order free of charge within 24 hours of placing it.
Merchant Order Processing Time: We typically process orders and arrange shipment within 1-3 business days.
Cancellation Policy: As long as you submit a cancellation request before the order is shipped and within the aforementioned 24-hour period, you can cancel free of charge, and the full amount will be refunded.

4. How to Return an Item (Process Instructions)
Contact our support team via email or online customer service to request a return authorization.
Please return the item along with all original accessories, instructions, and original packaging.
Important: Please include a note in the package clearly stating your order number and the reason for return.
Use a trackable mail service to send the package to the return address above, and we recommend that you keep the mailing receipt.

5. Refund Policy
Processing Time: After we receive and verify the returned goods, we will initiate the refund process within 5-10 business days.
Refund Method: The refund will be returned to the original payment account (such as your credit card or Klarna account). The exact arrival time may vary slightly depending on your financial institution.